There are different refund rules for different situations-
You boiled the milk on receiving it and it got spoilt– in this case, the refunds will be processed only if the customer reports the issue on the same day within 6:00pm. Milk is tested before it leaves the packaging unit- if it is spoilt, we don’t let it leave the unit at all. Milk and milk products are transported in refrigerated vehicles and in insulated ice packed boxes until delivery to your house. Once you receive it, it is your responsibility to refrigerate it at 2 degree celsius immediately.
You paid for a subscription and you have decided to cancel the subscription– your Happy Milk Wallet balance will be credited to your bank account after deductions of any dues, if any.
You would like to pause your subscription for a few days due to travel/ some other reason– for the number of days the subscription is paused your wallet will not be charged.
You have informed the delivery executive that you’d like to pause your subscription but milk was still delivered the next day– no refunds offered in this case. Only pause instructions given by you through the website/app after logging in to your account are taken as valid instructions.
We have not delivered milk to you due to reasons like storm, flood, road strikes, milk spoilage, accidents, national holidays, etc– the total value in rupees of the products for which we have not delivered will be refunded to your Happy Milk wallet.
None were available at home to collect the milk at time of delivery without you having paused the subscription by logging into the website– no refunds offered in this case.
You have received a different quantity/ a different milk than what you have ordered– In case the product is of lower value than the one you had ordered, the balance will be credited to your Happy Milk Wallet.